Shipping policy

Production Time

All Angel Wings products are made to order. Please allow approximately 3–7 days for production before your order is dispatched.

Custom colors (shades not listed on the product page) take about 1–2 weeks to make, because the paint is bought for your order, applied by hand and left to dry fully. Production can also take longer during busy periods, so if you need your wings for an event, please order early — we are not able to accept rush orders.

Shipping Time

Production time and shipping time are separate. After your order is dispatched, delivery typically takes approximately 7–15 business days.

Estimated shipping time does not include time required for customs clearance or inspections, carrier disruptions, severe weather, public holidays, or other circumstances reasonably outside our control. We cannot guarantee a specific arrival date.

Shipping Rates

Orders under $100 USD: Standard Shipping $9.90

Orders of $100 USD or more: Free Standard Shipping

Split Shipments

Some orders are shipped in two separate packages — one with the wings and one with the motor set. This is because some carriers do not accept oversized wing packages and some do not accept battery-powered items. If your order is split, you may receive two tracking numbers, and the packages may arrive on different days.

Packaging & Creases

To ship quickly, the foam wings are folded and compressed, so some creases or indentations may be visible when they arrive. This is normal and easy to fix: press the wings flat under a book or another hard, flat object, or — for a faster fix — warm the creased area with a hair dryer on low heat and gentle airflow to soften the foam, then press it flat.

Where We Ship

Available shipping destinations are shown at checkout. We are gradually expanding delivery to more countries and regions.

Customs, Duties & Taxes

Please note: orders shipped outside the United States may be subject to customs duties, import taxes or handling fees charged by the destination country. These charges vary by country and are set by your local customs authority. They are the responsibility of the customer and are not covered by Angel Wings.

Shipping Address

Please provide complete and accurate shipping information, including the recipient name, street address, apartment or unit number where applicable, city, postal or ZIP code, and contact information.

If a delivery issue is caused by incorrect or incomplete information provided at checkout, Angel Wings will do its best to assist with the carrier, but cannot guarantee a free replacement or refund. If you notice an error in your order details, please contact us as soon as possible so that we can help wherever the order status still allows.

Questions

If you have a question about your order or delivery, please contact our support team.