Write to me

Please contact me within 3 days of delivery with your order number, a short description and clear photos or video. Depending on the confirmed issue, I'll offer a replacement, a remake, a partial refund for a minor issue, or a full refund where appropriate — at no cost to you.

In most approved cases, no. I normally resolve confirmed issues without asking you to send anything back. Please contact me before returning anything.

Because each pair is made just for you, I generally can't accept cancellations once making has begun, except where required by law. If you need to change or cancel, message me as soon as possible — the sooner I hear from you, the more I can help.

Please message me as soon as possible. Complete and accurate shipping details at checkout are the customer's responsibility — I'll always try to help with the carrier, but I can't guarantee a free replacement or refund for delivery problems caused by an incorrect or incomplete address.

Usually 7–15 business days after dispatch, with tracking. Making time is separate from shipping time.

Customs, carrier delays, severe weather, holidays and other things outside my control can sometimes add time — if you have a date in mind, tell me before you order.