Refund policy
Made-to-Order Orders
All Angel Wings products are made to order. Production begins specifically for your order, so once production has begun we generally cannot offer voluntary cancellation, ordinary change-of-mind returns, or ordinary exchanges, except where required by applicable law.
If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that a change or cancellation is still possible once production has started.
Quality Issues
If you receive an item with a quality problem, please contact us with:
- your order number;
- a brief description of the problem; and
- clear photos and/or video showing the issue.
Depending on the specific problem, we may offer:
- a replacement;
- a remake;
- a partial refund for a minor issue; or
- a full refund where appropriate.
In most approved cases, you will not be required to return the original item. Every case is reviewed individually so that we can provide a suitable resolution.
Issues on Arrival
If your item arrives with a problem, including damage sustained during transit, please contact our support team and send clear photos and/or video. We review each case individually and will advise you on the appropriate next step.
Consumer Rights
Nothing in this policy limits any statutory consumer rights that apply in your country or region.