Refund policy

Made-to-Order Orders

All Angel Wings products are made to order. Production begins specifically for your order, so once production has begun we generally cannot offer voluntary cancellation, ordinary change-of-mind returns, or ordinary exchanges.

If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that a change or cancellation is still possible once production has started.

Issues on Arrival

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and provide clear photos or a video showing the issue.

Please include your order number and a brief description. We’ll review the case and arrange an appropriate replacement or solution at no cost to you. Depending on the issue, that may be a replacement, remake, partial refund, or full refund. In most approved cases, you will not need to return the original item.

Please contact us before sending anything back. Unauthorized returns will not be accepted.

Consumer Rights

Nothing in this policy limits any statutory consumer rights that apply in your country or region.